FAQ

Q: What is Free Home Trial?

It’s a service in which customers select up to 4 carpets (online or showroom). We bring over those selected carpets, lay them out for them to decide, and then they keep and pay for the chosen carpet(s), and our team takes the rest back, at no cost!

 

Q: What if I choose not to purchase any of them?

The customer doesn’t need to purchase any carpet if the selection doesn’t fit, although this happens very rarely. If that’s the case, the team simply takes back all the carpets. However, the customer can always select 4 more and schedule another free home trial.

 

Q: Do you have a service for washing carpets?

At the moment, we don’t offer this service, but we are more than happy to recommend companies we’ve worked with previously.

 

Q: What can I do if I drop wine or coffee on my carpet?

It's best to get the carpet fully washed, however in order for the drink not to stain much, get a clean piece of cloth and press it amongst the spill to get as much of the liquid out of the carpet.

 

Q: Do you repair carpets?

We don’t offer this service, but we are more than happy to recommend companies we’ve worked with previously.

 

Q: Can we return the carpet after its been used or placed under furniture?

Yes, exchanges and refund requests are entertained within 7 days of purchase date. Products must be completely unused and in its original packaging, along with the original proof of purchase.

 

Q: What recommendations can you suggest for cleaning carpets?

Professional cleaning is the best way to go about cleaning your carpet.

 

Q: Can we fold the carpet after its been sent for washing?

This solely depends on the quality of the carpet, but it would be best not to fold carpets but rather roll them, in order not to damage the material.

 

Q: Do carpets need vacuuming regularly?

This is a personal choice, but it is recommended to use a vacuum with a rotating brush to clean the dust off of it, perhaps twice a week. This process will not damage the carpet.

 

Q: Can we customize our own carpet?

We do make exceptions, however we carry a great number of patterns, shapes and sizes for you to select from. Trust us, you’re in good hands.